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Satisfaction survey with HP Software Update Notification and Delivery.


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Please take a minute to tell us how we are doing.

We are constantly looking into ways of improving the service provided to our customers. We would therefore be very grateful if you could answer this short survey.

Should you need to contact us about this survey, please feel free to access the following address : http://www.hp.com/softwarereleases/releases-media2/fb.html

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HP and its subsidiaries respect your privacy. This Privacy Statement informs you of our privacy practices and of the choices you can make about the way your information is collected online and how that information is used. This statement is readily available on our home page http://www.hp.com , at the bottom of every HP Web page, and at http://welcome.hp.com/country/us/en/wwprivacy.html .

Please rate your level of satisfaction by choosing the appropriate reply


Software Update Notification
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1. How satisfied are you overall with our software update notification process (i.e. letter, electronic, ...) ?

Completely satisfied    Very satisfied    Satisfied    Somewhat dissatisfied    Dissatisfied    Do not know   
2. How satisfied are you with the content of the sofware update notification ?

Completely satisfied    Very satisfied    Satisfied    Somewhat dissatisfied    Dissatisfied    Do not know   
3. How satisfied are you with the ease of use of our HP software releases and media web site ?

Completely satisfied    Very satisfied    Satisfied    Somewhat dissatisfied    Dissatisfied    Do not know   
4. How satisfied are you with the ease of ordering your software updates ?

Completely satisfied    Very satisfied    Satisfied    Somewhat dissatisfied    Dissatisfied    Do not know   
5. Please use this space if you have comments or suggestions on how to improve our software update notification process and our HP software releases and media web site . If Somewhat Dissatisfied or Dissatisfied has been selected, please explain the reason for the dissatisfaction and/or on how to make you completely satisfied (optional):


Software Update Delivery
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6. How satisfied are you overall with our software update delivery process (i.e. physical shipment) ?

Completely satisfied    Very satisfied    Satisfied    Somewhat dissatisfied    Dissatisfied    Do not know   
7. How satisfied are you with the quality of the software update documentation ?

Completely satisfied    Very satisfied    Satisfied    Somewhat dissatisfied    Dissatisfied    Do not know   
8. How satisfied are you with the quality of the software update media ?

Completely satisfied    Very satisfied    Satisfied    Somewhat dissatisfied    Dissatisfied    Do not know   
9. How satisfied are you with the timeliness of your software update delivery ?

Completely satisfied    Very satisfied    Satisfied    Somewhat dissatisfied    Dissatisfied    Do not know   
10. Please use this space if you have comments or suggestions on how to improve our software update delivery process. If Somewhat Dissatisfied or Dissatisfied has been selected, please explain the reason for the dissatisfaction and/or on how to make you completely satisfied (optional):


11. Your Country (please specify) :

12. Survey Privacy Assurance statement :

HP would like to use your answers to this survey on a statistical basis in order to improve the quality of its services. Consequently, your coordinates are not known and are anonymous, and therefore they will not be used on an individual basis.

Privacy statement Using this site means you accept its terms